Question: If you encounter a question on social media channels to which you don’t have an answer, what is the best way to respond?
- dismissively – if you don’t know the answer to a question, it’s likely not an important concern
- honestly – explain you don’t have an answer, but that you’ll get back to them with it
- vaguely – it’s best to avoid admitting to customers that you don’t know the answer
- confidently – it’s best to take your best guess at an answer, and convey it with confidence
The answer(s) to the question is highlighted in the BOLD text above. You can also find more questions and answers related to the exams on the “Hootsuite Social Marketing” page.
