You’re investigating soft bounces in HubSpot. You see the message “Your IT team has not authorized HubSpot to send emails on your behalf.” What does this message mean?

Question: You’re investigating soft bounces in HubSpot. You see the message “Your IT team has not authorized HubSpot to send emails on your behalf.” What does this message mean?

  • Your IT team has not created a viable company email address for you.
  • Your IT team has flagged your company email due to negative engagement.
  • Your IT team has created a custom DMARC policy which needs updating.
  • Your IT team has canceled your company’s subscription to HubSpot.

The answer(s) to the question is highlighted in the BOLD text above. You can also find more questions and answers related to the exams on the “HubSpot Email Marketing Software” page.

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