Question: What happens when the customer agent encounters a question it can’t answer?
- The agent will immediately transfer to a human agent.
- The agent will create a support ticket, hand off to a human agent, and close the conversation.
- The agent will hand off to a human agent or stay assigned and send a configured unavailable message, depending on the settings.
- The agent will provide a generic response and ask the customer to contact support directly.
The answer(s) to the question is highlighted in the BOLD text above. You can also find more questions and answers related to the exams on the “HubSpot Service Hub Software Certification” page.
