Question: In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
- close the ticket.
- send the CSAT survey.
- respond to the second customer interaction.
- work on a new ticket.
The answer(s) to the question is highlighted in the BOLD text above. You can also find more questions and answers related to the exams on the “HubSpot Service Hub Software Certification” page.
