HubSpot Service Hub Software Certification

Question: What happens when the customer agent encounters a question it can’t answer? The agent will immediately transfer to a […]

Question: Select all that apply. Which of the following is an example of when you should use a restricted knowledge

Question: Which of the following is NOT something a customer portal helps customers do? Access answers your support team has

Question: Sarah is a Customer Success Manager who starts her Monday morning feeling overwhelmed. She has 15 customer accounts approaching

Question: Which of the following is NOT a task you can complete in Service Hub? Gather intake Route tickets Monitor

Question: Fill in the blank: With HubSpot’s help desk, you can streamline intake by_________. Connecting multiple channels to help desk

Question: Select all that apply. AI helps you write your knowledge base articles in which of the following ways? Rewrite

Question: True or false? It’s best practice to match your knowledge base design with the design of your website. True

Question: True or false? When connecting your email to help desk, you should connect your personal email. True False The

Question: Select all that apply. You can create SLAs based on which of the following? Capacity Skills Customer Vacation The

Question: Select all that apply. What intake methods can you connect to HubSpot? Calling Forms Team email Instagram messenger The

Question: Select all that apply. AI allows you to do which of the following in your help desk? Expand your