HubSpot Service Hub Software Certification

Question: Which of the following CANNOT be inserted when responding in the help desk? A snippet An email template A

Question: Which of the following CANNOT be done from your help desk? Live chat Send an email Use AI to

Question: True or false? The only way to move tickets to different stages is manually. True False The answer(s) to

Question: True or false? Knowledge base articles should be casual, personable, and anecdotal. True False The answer(s) to the question

Question: True or false? It’s a good idea to write your knowledge base titles as questions. True False The answer(s)

Question: True or false? Most people prefer using self-service compared to phone support. True False The answer(s) to the question

Question: True or false? It’s a best practice to send your NPS survey to customers monthly. True False The answer(s)

Question: True or false? You should only ask a customer to become an advocate over the phone. True False The

Question: True or false? You could use an NPS survey to assess overall sentiment of your employees. True False The

Question: True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions. True False The

Question: True or false? Customer effort score is measured on a three-point scale. True False The answer(s) to the question