Question: Reports bucketed under the “conversation overview” category give you insight into: How your customers are changing over time. How […]
Question: Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions. promoters detractors passives
Question: With Service Hub, you can complete all of the following tasks EXCEPT: Gather intake Route tickets Monitor all social
Question: Which of the following is NOT a step when establishing listening posts? Define your customer journey Align survey methods
Question: True or false? You can access conversations from the HubSpot mobile app. True False The answer(s) to the question
Question: What type of feedback survey can you add to your live chat? CES NPS CSAT Custom survey The answer(s)
Question: You want to understand how easy it is for your customers to get their questions answered from your support
Question: Which report(s) do you use to decide which knowledge base articles to write? Average ticket response time Average ticket
Question: A customer portal is a __________. home base where customers can view, open, and reply to support tickets. place
Question: True or false? You cannot edit the look and feel of your customer portal. True False The answer(s) to
Question: If your support reps have trouble prioritizing tickets, consider _______. Creating a “high priority” view. Setting SLAs. Using automation
Question: All of the following are benefits of email support EXCEPT: It’s immediate It provides a paper trail You can